Vivint · Launched March 2022

System Status View

Bringing glanceable peace of mind to the smart-home display: time, weather, and security status readable from across the room.

My roleDesign Lead
TeamProduct Lead · Stephen Sainsbury
Engineering Lead · Achintya Kumar
PlatformSmart Hub display
Always-on display experience overview showing the Vivint hub with glanceable status
Success metrics

Metrics were defined with product and engineering before design began:

  • KPI 1: Increase customer awareness of system status by 5%
  • KPI 2: Increase arming rates by 2%
  • KPI 3: Reach 50% feature adoption
  • KPI 4: Average 8/10 usefulness score
Hypothesis

Value at a glance

Customers told us they get outsized value from glanceable experiences: the downcast light that signals armed state via color, full-screen video when the doorbell rings. By providing more glanceable information, we could deliver more value from the system and increase product satisfaction.

Vivint smart hub
User insight highlights
Goals

Bring awareness and peace of mind into the home

Improve the valued panel experience by displaying important information at a glance.

Build for the future

Create room for new features that unlock value and flexibility for all user types, and new usage metrics that help us understand them.

Belong in the home

Complement the home environment through ambient light sensing and interfaces that blend in rather than intrude.

Research

Ranking what matters most

15 participants ranked information from most to least important. Security status ranked first, followed by door locks and camera feed. Sensors, garage door, and thermostat averaged fourth. 3 of 5 participants specifically expected to see time on the display.

Card sort results ranking feature importance
Feature-ranking card sort with 15 participants
Exploration

Storyboards & wireframes

I storyboarded concepts for glanceable information in the home (package detection, lurker events, who's entering, open doors and windows), then wireframed interactions including live event video and location-based presence.

Storyboard: package detection
Storyboard: presence awareness
Storyboard: open window while arming
Storyboard: deter and arming experience
Wireframe explorations
Wireframe explorations for glanceable states

The MVP was narrowed to time, weather, and system status: armed state, alerts like low battery, and open doors or windows.

Animation: open window glance state
Animation: weather and notification
Animation: door unlocked notification
Refinement

Designed for ten feet away

Information was optimized for viewing at a distance of 10 feet. A dark palette lets the UI blend seamlessly with the display hardware and reads as less intrusive in the home, directly serving the "belong in the home" goal.

Delivery

Shipped & rolling out

Released to new Vivint customers, with rollout planned to the existing customer base.